Refund policy

You may request a return or exchange within 30 days of receiving your order. Please contact us with your order number before sending an item back, and we will provide return instructions.

For ordinary returns, the customer is responsible for return shipping costs. If an item arrives damaged or incorrect, please contact us with details and photographs; Pink Rose Shoes will cover the return shipping cost.

Once a return is received and reviewed, we will contact you about the refund or exchange. Refunds are issued to the original payment method; processing time depends on your payment provider.

Contact Pink Rose Shoes at info@shoppinkroseshoes.com or +1 818-602-7235, 1783 E 45th St, Los Angeles, CA 90058. We respond within 24–48 hours.